This privacy notice is a UK-focused working draft and should be professionally reviewed as the business and website develop.
Who we are
ScapeClear Property Services is responsible for personal information used to prepare quotations, manage bookings and provide services. Contact us at contact@scapeclear.co.uk, 07356 283364 or 07356 295449, or write to Suite RA01, 195-197 Wood Street, London E17 3NU.
Information we collect
We may collect your name, telephone number, email address, property or business details, address or postcode, service requirements, preferred dates, messages, photographs, quotations, invoices, payment records and communications with us.
Why we use your information
We use information to respond to enquiries, prepare quotations, confirm and administer bookings, provide services, process and record payments, issue invoices and receipts, handle complaints or refunds, meet legal and accounting duties, and protect legitimate business interests.
Our lawful reasons
Depending on the situation, we process information because it is necessary to take steps before entering a contract, perform a contract, comply with a legal obligation, pursue a legitimate business interest, or because you have given consent.
Who receives information
Information may be shared where necessary with service providers supporting website hosting, form delivery, communications, payments, accounting, lawful waste disposal or professional advice. Website quote requests are processed through Formspree. Website delivery uses Cloudflare. We do not sell personal information.
International processing
Some technology providers may process information outside the UK. Where this occurs, we expect appropriate legal safeguards to be used.
How long we keep information
We keep information only as long as reasonably necessary for enquiries, bookings, service records, disputes and legal, tax or accounting requirements. Unsuccessful enquiry information will be reviewed and removed when no longer needed.
Photographs
Job photographs may be used for quotations, operational records and evidence of completion. Identifiable photographs will not be used for marketing without appropriate permission.
Your rights
You may have rights to request access, correction, deletion or restriction of your information, object to certain uses, request transfer of information and withdraw consent where consent is relied upon. Contact us to make a request.
Complaints
Please contact ScapeClear first so we can try to resolve your concern. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.
Updates
We may update this notice when our services, systems or legal duties change. The latest version will appear on this page.